Politique de remboursement

HOLY TEE CO — EU Returns Policy (Print on Demand T‑Shirts)

Effective date: 25/06/2026 Company: HOLY TEE CO

1) Scope

This Return Policy applies to HOLY TEE CO print on demand (POD) t‑shirts sold through our online store to customers located in the European Union.

2) Returns & Refund Eligibility

EU Right of Withdrawal: If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, notify us at team@holyteeco.com within 14 days of delivery. Items must be returned unused, unworn, and in their original condition. Return shipping costs for change-of-mind returns are the customer's responsibility.

In addition to the above:

  • If your item is faulty, damaged, or the wrong item was sent, you may request a return and full refund (or a replacement, where available), and we will cover return shipping costs.

3) Time Limits

  • Change-of-mind returns (EU right of withdrawal): notify us within 14 days of receiving your order.
  • Faulty, damaged, or incorrect items: notify us within 14 days of receiving your order.

4) Non-Returnable Items

Returns are not available for:

  • Items that have been washed, worn, or altered
  • Items damaged due to misuse or mishandling after delivery
  • Items showing signs of tampering

5) Condition of Returned Items

To be eligible for a return, the item must:

  • Be returned unused, unworn, and in original condition
  • Include all tags, accessories, and documentation where applicable

6) How to Request a Return

To start a return, email team@holyteeco.com. Please include:

  • Your order number
  • The item(s) you want to return
  • The reason for the return
  • Photos showing the issue (for damaged, faulty, or incorrect items)

7) Return Shipping Costs

  • Faulty, damaged, or incorrect items: HOLY TEE CO covers return shipping costs (or provides a prepaid label, where feasible)
  • Change-of-mind returns: you are responsible for return shipping costs

8) Refunds

Once we receive and inspect the returned item (or confirm the issue, where applicable), we will process your refund:

  • To the original payment method
  • Within 14 days of receiving the returned item or confirmation of the issue

Refunds may exclude non-refundable delivery charges, unless the return is due to our error or the item is defective.

9) Exchanges

If you need a different size or design and the item is available, we may offer an exchange. Exchanges are typically handled for issues involving incorrect, damaged, or faulty items.

10) Customer Rights

Nothing in this policy limits your statutory rights under EU consumer protection laws, including rights related to defective goods and the 14-day right of withdrawal under the EU Consumer Rights Directive.

11) Contact Us

For questions about returns, email team@holyteeco.com.